Privacy Policy

Effective Date: 1/1/25

This Privacy Policy describes how Serenity Outdoor Services ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website (the "Site"). We are committed to protecting your privacy and handling your information responsibly.

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase, we collect information about you, including your name, billing address, shipping address, email address, phone number, and payment information. We may also collect information you provide to us through forms on the Site, such as when you create an account, subscribe to our newsletter, or contact customer support.  

Here's a breakdown of the types of information we collect:

  • Device Information: This includes information about the device you use to access our Site, such as your IP address, web browser, operating system, time zone, and referring website.

  • Order Information: When you make a purchase, we collect information necessary to fulfill your order, including your name, billing address, shipping address, email address, phone number, payment information, and items purchased.

  • Account Information: If you create an account on our Site, we collect your name, email address, password, and any other information you choose to provide.

  • Contact Information: If you contact us through our contact forms or customer support channels, we collect your name, email address, and any other information you choose to share.

  • Marketing Information: With your consent, we may collect information about your marketing preferences, such as your interest in receiving email newsletters or promotional offers.

  • Usage Information: We may collect information about how you use our Site, such as the pages you visit, the links you click, and the time you spend on each page.  

How We Use Your Information

We use the information we collect for various purposes, including:

  • Fulfilling Orders: We use your order information to process and fulfill your purchases, including shipping your products and providing customer support.  

  • Account Management: We use your account information to create and manage your account, allow you to log in, and personalize your experience on our Site.

  • Communication: We use your contact information to communicate with you about your orders, account, and any inquiries you may have. With your consent, we may also send you marketing emails or promotional offers.

  • Improving the Site: We use usage information to analyze how our Site is being used and to identify areas for improvement.

  • Legal Compliance: We may use your information to comply with applicable laws and regulations.

  • Marketing: With your consent, we may use your information to send you marketing communications about new products, promotions, and other offers. You have the right to opt-out of these communications at any time.

Sharing Your Information

We may share your information with the following third parties:

  • Service Providers: We may share your information with service providers who assist us with payment processing, shipping, marketing, and other operations. We ensure these providers are contractually obligated to protect your information.  

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.  

Your Rights

You have the right to:

  • Access your information: You can request access to the personal information we hold about you.

  • Correct your information: You can request that we correct any inaccuracies in your personal information.  

  • Delete your information: You can request that we delete your personal information, subject to certain exceptions.

  • Object to processing: You can object to the processing of your personal information for certain purposes, such as marketing.

  • Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format.  

To exercise these rights, please contact us at Camden@SerenityOutdoorServices.com.  

Cookies

We use cookies to collect information about your device and how you use our Site. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Site.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.  

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."  

Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

Camden@SerenityOutdoorServices.com

(817) 670-2631